Frequently Asked Questions | Shortcut

Frequently Asked Questions

About

Shortcut is a hair care marketplace that connects people & businesses to the best barbers & stylists in their city – anytime, anywhere.
Book your service instantly or schedule an appointment in advance. You can choose your Pro based on their bio, reviews, and photos of past work.
Yes, of course! We offer services for men, women, and kids alike. The whole family can #GetShortcut.
All Shortcut barbers are licensed and background checked before joining our team. Safety for customers (and barbers!) is our utmost concern.
Our barber credo says it all – no hair left behind! Every Shortcut barber carries a drop cloth, so your space stays clean and tidy.
Shortcut offers premium haircuts for all styles, textures and lengths. Services for Men, Women, and Kids available in the app.

Barbers

Shortcut barbers and stylists are licensed grooming professionals who have worked at some of the most distinguished barbershops and salons from around the country.
We’re a platform built for barbers and stylists. With Shortcut, you’ll keep a minimum of 80% commission on each service you complete, and will be equipped with tools to onboard, recruit and market to your client base. It’s like running your own virtual barbershop.
Learn about our team of Pros here. If you have any additional questions, please reach out to us at support@getshortcut.co.

Appointments

Grab a chair, kick back and relax! We recommend setting up in a well-lit space with easy access to an outlet and a table for the barber's tools.
Depending on how many services you request, times will vary. A single haircut takes approximately 30 minutes.
Yes. Appointments can be rescheduled with up to two hours notice.

Payment

Shortcut barbers and stylists set their own price point, so pricing does vary. The starting price for a haircut is typically around $37-55.
Shortcut barbers and stylists take home at least 80% commission on each service.
Tipping is completely up to you. At the end of your appointment, you will have the option to add a tip and review your experience.
Services cancelled within four hours of an appointment will incur a 50% cancellation fee.

Miscellaneous

Of course! Companies like WeWork, VaynerMedia and Trunk Club offer on-site haircuts at the office as an awesome employee perk. Fill out an event request to bring hair services directly to your office.
If you are unhappy with the service feel free to contact our Customer Experience team at support@getshortcut.co. Be sure to include a description of the issue within 48 hours of your service.
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