Frequently Asked Questions

About

Shortcut is a hair care marketplace that connects people & businesses to the best barbers & stylists in their city – anytime, anywhere.
Book your service instantly or schedule up to a week in advance. Appointments can be made through our iOS or Android app where you’ll be able to book by desired time, preferred grooming professional or both.
Yes, of course! The services we currently offer include barber cuts, stylist cuts, long cuts and beard trims. A majority of women using Shortcut tend to book long cuts for hair that's shoulder length or below. Barber cuts and stylist cuts are great options for ladies with shorter hair. We are looking into adding additional services for women as well.
Customers can rest assured knowing that all Shortcut barbers are carefully vetted and background checked before joining our team.
Our barber credo says it all -- no hair left behind! Every Shortcut barber carries a drop cloth, so your space stays clean and tidy.
Shortcut currently offers premium barber and stylist cuts for all hairstyles, textures and lengths. Beard trims are optional, but awesome.

Barbers

Shortcut barbers and stylists are licensed grooming professionals who have worked at some of the most distinguished barbershops and salons from around the country. Each barber and stylist has been handpicked, vetted and trained to deliver a premium grooming experience.
We’re a platform built for barbers and stylists. With Shortcut, you’ll keep up to 90% of the proceeds from each service you complete, and will be equipped with tools to onboard, recruit and market to your client base. It’s like running your own virtual barbershop.
Visit Become A Barber to apply. If you have any additional questions, please reach out to us at barbers@zunaventures.com

Appointments

Grab a chair, kick back and relax! We recommend setting up in a well-lit space with easy access to an outlet and a table for the barber's tools.
Depending on how many services you request, times will vary. A single haircut takes approximately 30 minutes.
Yes. Appointments can be rescheduled with up to two hours notice.

Payment

Shortcut barbers and stylists set their own price point, so pricing does vary. The starting price for a haircut is typically around $40-50.
Shortcut barbers and stylists take home up to 90% of the service total.
Tipping is completely up to you. At the end of your appointment, you will be asked to provide a brief review of your barber and you will have the option to apply a tip.
Services cancelled within four hours of an appointment will incur a 50% cancellation fee.

Miscellaneous

Of course! Companies like WeWork, VaynerMedia and Trunk Club are already offering on-site haircuts at the office. Fill out this form to bring our services directly to your team.
If you are unhappy with the service feel free to contact our Customer Experience team at (212) 252-2083 or shoot us an email at support@zunaventures.com. Be sure to include a description of the issue within 48 hours of when the haircut took place. If the complaint is valid, we will send a barber back to your location to fix the problem free of charge.